Legal Stuff


As a short-term policyholder, or prospective policyholder, you have the right to the following information:

About the Broker

The Broker details are reflected on the policy schedule.

About RegalHCV

Regal HCV is an authorised Financial Service Provider, FAIS License number 44721
We have contracts with various insurers, including authority to deal with premiums


The Rand amount of fees payable is detailed, where applicable, in your policy schedules.
Commission payable on motor premiums is 12.5% and 20% on non-motor premiums.

Head Office Contact Particulars

Telephone No: 087 803 0580
Facsimile No:  086 682 0340

Head Office Address Particulars

Physical address: 323 Ontdekkers Road, Ontdekkers Park
Postal address: PO Box 6869, Westgate, 1734

Responsible Key Individual Contact Particulars

Please note that the key individual (s) may be contacted at the Head Office Address

Independent Status of Regal HCV and Professional Indemnity Insurance

We have a contract with Renasa Insurance Company to act as an Underwriting Manager, including authority to deal with premiums.  More than 50% of our remuneration in the last calendar year was received from a single insurer.  We do not hold any Insurer’s shares.  We are in possession of Professional Indemnity insurance.


Regal HCV is only authorised to render intermediary services and may not give advice in respect of short term insurance.  Regal HCV employees are not authorised by the company to give advice unless so specified and disclosed to clients.  This authorisation takes the form of a certificate issued in terms of section 13 of the Financial Advisory and Intermediary Services Act.

Complaints Procedures

If you wish to discuss a complaint, please contact the complaints officer at our head office.  The complaints officer will assist you to address the concerns you have.  Please note that in terms of the FAIS act, all complaints must be addressed to us in writing and may be handed in at our offices.  Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsmen whose detail appear below, but in particular with the FAIS Ombud.  If you wish to learn more about our complaints policy and procedure, please ask at any of our offices.

Conflict of Interest Policy

We have a conflict of interest procedure in place, and a copy of the procedure is available on request

Compliance Officer’s Details

Niel Wessels
Compliance Trust
Block A, Unit 4, Rock Cottage Office Estate
Christiaan De Wet cnr John Voster
Rand Park Ridge
PO Box 321 327, Fairland, 2036
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 011 794 1189
Fax: 086 636 5359

FAIS Ombud Details for all FAIS advice related complaints

Charles Pillai
The Customer Contact Division
The FAIS Ombud
Celtis House
Eastwood Office Park
PO Box 74571
Lynnwood Ridge

Telephone No: 086 066 2837
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Short term Ombud details for all Short term insurance complaints

2nd Floor JCC House
27 Owl Street
PO Box 32334
Braamfontein, 2017
Telephone No: 086 066 2837
Facsimile No:   (011) 726 5501
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


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