NOTICE TO SHORT-TERM INSURANCE POLICYHOLDERS
As a short-term policyholder, or prospective policyholder, you have the right to the following information:
DISCLOSURES REQUIRED IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT 37 OF 2002
About the Broker
The Broker details are reflected on the policy schedule.
Regal HCV is an authorised Financial Service Provider, FAIS License number 44721
We have contracts with various insurers, including authority to deal with premiums
The Rand amount of fees payable is detailed, where applicable, in your policy schedules.
Commission payable on motor premiums is 12.5% and 20% on non-motor premiums.
Head Office Contact Particulars
Telephone No: 087 803 0580
Facsimile No: 086 682 0340
Head Office Address Particulars
Physical address: 323 Ontdekkers Road, Ontdekkers Park
Postal address: PO Box 6869, Westgate, 1734
Responsible Key Individual Contact Particulars
Please note that the key individual (s) may be contacted at the Head Office Address
Independent Status of Regal HCV and Professional Indemnity Insurance
We have contracts with various insurers, including authority to deal with premiums. More than 50% of our remuneration in the last calendar year was received from a single insurer. We do not hold any Insurer’s shares. We are in possession of Professional Indemnity insurance.
Regal HCV is only authorised to render intermediary services and may not give advice in respect of short term insurance. Regal HCV employees are not authorised by the company to give advice unless so specified and disclosed to clients. This authorisation takes the form of a certificate issued in terms of section 13 of the Financial Advisory and Intermediary Services Act.
If you wish to discuss a complaint, please contact the complaints officer at our head office. The complaints officer will assist you to address the concerns you have. Please note that in terms of the FAIS act, all complaints must be addressed to us in writing and may be handed in at our offices. Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsmen whose detail appear below, but in particular with the FAIS Ombud. If you wish to learn more about our complaints policy and procedure, please ask at any of our offices.
Conflict of Interest Policy
We have a conflict of interest procedure in place, and a copy of the procedure is available on request
Compliance Officer’s Details
Block A, Unit 4, Rock Cottage Office Estate
Christiaan De Wet cnr John Voster
Rand Park Ridge
PO Box 321 327, Fairland, 2036
Tel: 011 794 1189
Fax: 086 636 5359
FAIS Ombud Details for all FAIS advice related complaints
The Customer Contact Division
The FAIS Ombud
Eastwood Office Park
PO Box 74571
Telephone No: 086 066 2837
Short term Ombud details for all Short term insurance complaints
2nd Floor JCC House
27 Owl Street
PO Box 32334
Telephone No: 086 066 2837
Facsimile No: (011) 726 5501